Friday, August 3, 2012

Cox Business Consulting | How to Listen to Complaints as a CEO

Posted by Tom on Leadership on Thursday, August 2, 2012

The business owner or CEO is the inevitable recipient of problems, complaints, and suggestions. The tide of them can feel overwhelming. One client of mine took to hiding from his staff, and feeling vaguely picked upon, when staff members tried to come to him with ideas based on problems they?d encountered. That?s understandable ? and terrible. Problems are our best teachers, and ideas are how we innovate and serve clients better.? Your ideal outcome is NOT just to placate the complainer ? it?s to harvest the improvement hiding in that complaint, without creating new work for yourself. Here?s the three-stage ?Listen ? Redirect ? Empower? formula I teach to CEOs (and managers) on how to handle complaints and suggestions most effectively. First, be clear on your goal. Why are you listening? Without a why, this will be drudgery. Your goal might be, ?ensure the person is (and feels) heard, and [...]

Categories: Articles

Source: http://coxbusinessconsulting.com/2012/08/02/how-to-listen-to-complaints-as-a-ceo/

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Thursday, August 2, 2012

Black hole-hunting NASA telescope begins mission

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Source: http://www.labspaces.net/122247/Black_hole_hunting_NASA_telescope_begins_mission

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Canalys: PC and tablet shipments hit new high in Q2 with Apple in the lead, HP next in line

Canalys PC and tablet shipments hit new high in Q2 with Apple in the lead, HP next in line

Wondering how the industry fared in the second quarter of 2012? Shipments in the PC sector, which in Canalys' book includes tablets, were higher than ever, totaling 108,708,780 units globally. iPad sales put Apple in the lead, with more than 21 million devices shipped (this figure also includes desktops and notebooks) in Q2, compared to just over 13 million during the year-ago quarter, representing a massive 59.6-percent year-over-year growth. HP, which led the way in Q1, has fallen to the second-place spot, with nearly 13.6 million shipments during the quarter ending yesterday, followed by Lenovo with about 13.2 million, Acer with nearly 10.7 million and Dell with roughly 9.7 computers sold. Manufacturers like ASUS and Samsung are represented in the substantial "others" category, which totals about 40.6 million devices. There's no question that the iPad is behind Apple earning the number-1 slot, and with the upcoming Windows 8 launch, those figures could shift drastically the next time around. Click on through to the source link below for the full Canalys breakdown.

Continue reading Canalys: PC and tablet shipments hit new high in Q2 with Apple in the lead, HP next in line

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Canalys: PC and tablet shipments hit new high in Q2 with Apple in the lead, HP next in line originally appeared on Engadget on Wed, 01 Aug 2012 13:45:00 EDT. Please see our terms for use of feeds.

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Source: http://www.engadget.com/2012/08/01/canalys-q2-pc-and-tablet-shipments/

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Samsung Is No ?Johnny-Come-Lately? and Other Juicy Patent Trial Quotes

Day Two of the Apple v. Samsung patent trial produced a wealth of juicy quotations from the attorneys and judge presiding over the case. The lawyers delivered a combined three hours of opening statements, so there was ample opportunity for memorable lines. Here are some of the best.

Source: http://feedproxy.google.com/~r/GearFactor/~3/7e0eTaRV5rw/

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Wednesday, August 1, 2012

Phelps swims into history with 19th Olympic medal

From left, United States' Michael Phelps, United States' Conor Dwyer, United States' Ricky Berens and United States' Ryan Lochte pose with their gold medals for the men's 4x200-meter freestyle relay swimming final at the Aquatics Centre in the Olympic Park during the 2012 Summer Olympics in London, Tuesday, July 31, 2012. (AP Photo/Mark J. Terrill)

From left, United States' Michael Phelps, United States' Conor Dwyer, United States' Ricky Berens and United States' Ryan Lochte pose with their gold medals for the men's 4x200-meter freestyle relay swimming final at the Aquatics Centre in the Olympic Park during the 2012 Summer Olympics in London, Tuesday, July 31, 2012. (AP Photo/Mark J. Terrill)

United States' Michael Phelps, right, celebrates after winning gold in the men's 4x200-meter freestyle relay swimming final at the Aquatics Centre in the Olympic Park during the 2012 Summer Olympics in London, Tuesday, July 31, 2012. (AP Photo/Mark J. Terrill)

Debbie Phelps, center, the mother of United States' Michael Phelps reacts after he won gold in the men's 4x200-meter freestyle relay swimming final at the Aquatics Centre in the Olympic Park during the 2012 Summer Olympics in London, Tuesday, July 31, 2012. (AP Photo/Matt Slocum)

United States' Michael Phelps competes in the men's 4x200-meter freestyle relay swimming final at the Aquatics Centre in the Olympic Park during the 2012 Summer Olympics in London, Tuesday, July 31, 2012. (AP Photo/Mark J. Terrill)

South Africa's Chad le Clos reacts as he wins gold in the men's 200-meter butterfly swimming final at the Aquatics Centre in the Olympic Park during the 2012 Summer Olympics in London, Tuesday, July 31, 2012. (AP Photo/Michael Sohn)

(AP) ? Michael Phelps lingered on the blocks, not wanting to make another shocking blunder. The 19th medal was his. All he had to do was avoid a DQ, then set off on what amounted to four victory laps.

Down and back, then down and back again, the roars getting louder with each stroke.

When Phelps touched the wall, he finally had gold at his final Olympics.

And a record for the ages.

Phelps swam into history with a lot of help from his friends, taking down the last major record that wasn't his alone. He took the anchor leg for the United States in a gold medal-winning performance of the 4x200-meter freestyle relay Tuesday night, earning the 19th Olympic medal of his brilliant career, and the 15th gold.

A more appropriate color.

"I've put my mind to doing something that nobody had ever done before," Phelps said. "This has been an amazing ride."

About an hour earlier, Phelps took one of his most frustrating defeats at the pool, blowing it at the finish and settling for silver in his signature event, the 200 butterfly.

That tied the record for career medals held by Soviet gymnast Larisa Latynina, but it was hardly a triumphant moment. Phelps slung away his cap in disgust and struggled to force a smile at the medal ceremony.

But any disappointment from that race was gone by the time he dived in the water on the relay, having been staked to a huge lead by teammates Ryan Lochte, Conor Dwyer and Ricky Berens.

Before the race, they all huddled together, fully aware of their role in history.

"I thanked those guys for helping me get to this moment," Phelps said. "I told those guys I wanted a big lead. I was like, 'You better give me a big lead going into the last lap,' and they gave it to me. I just wanted to hold on. I thanked them for being able to allow me to have this moment."

Berens handed off a lead of nearly 4 seconds to Phelps, who was extra cautious with the exchange, knowing the only way he could ruin this one was to get disqualified.

Lochte stood on the deck, waving his arms. Dwyer and Berens pumped their fists. And Phelps touched the wall for his first gold of the London Games with a cumulative time of 6 minutes, 59.70 seconds.

No one else was close. France's Yannick Agnel swam a faster final leg than Phelps, but it wasn't nearly good enough, his country taking silver in 7:02.77. China was far back in third at 7:06.30.

Phelps might have backed into the record a bit by failing to win any of his first three events at these games, but there's no denying his legacy as one of the greatest Olympians ever ? if not THE greatest.

"The legacy he has left behind for swimming is fantastic," said South African Chad le Clos, the guy who beat him in the butterfly. "Even in Africa, everyone knows Michael Phelps."

Phelps has 15 golds in his career, six more than anyone else, to go along with two silvers and two bronzes. After failing to medal in his only race at the 2000 Sydney Games, he won six golds and two bronzes in Athens, followed by his epic eight gold medals in Beijing. And now the swan song, not nearly as epic but enough.

Latynina won nine golds, five silvers and four bronzes from 1956-64.

"You are now a complete legend!" the public-address announcer bellowed, accompanied by the Foo Fighters' song "Best of You."

Phelps still has three more events in London before he retires, three more chances to establish a mark that will be hard for anyone to touch.

"It has been a pretty amazing career," the 27-year-old said, "but we still have a couple races to go."

Several fans held up a bedsheet with "PHELPS GREATEST OLYMPIAN EVER" handwritten on it.

Hard to argue with that, though this hasn't exactly been the farewell Phelps was hoping for ? a sluggish fourth-place finish in the 400 individual medley, a runner-up showing in the 4x100 free relay, then another silver in the 200 fly.

The 200 fly was a race he had not lost at either the Olympics or world championships since Sydney, when he finished fifth as an unknown 15-year-old just soaking up the moment, a kid with big dreams but no idea they would turn out like this.

Phelps, after leading the entire race, tried to glide into the wall instead of taking one more stroke. Le Clos took that extra stroke and beat Phelps by five-hundredths of a second.

"Obviously I would have liked to have a better outcome in the 200 fly," Phelps said. "I was on the receiving end of getting touched out. Chad swam a good race. I've gotten to know him a little over the last year. He's a hard worker, he's a tough competitor and he's a racer."

Le Clos pounded the water when he saw the "1'' beside his name.

"He has always been an inspiration to me and a role model," le Clos said. "I've watched all his races a million times and I've run the commentary over and over. Now, I guess I can watch my race."

Phelps hung on the lane rope and buried his face in his hands, disgusted with himself for having squandered what looked like a sure gold. Le Clos won South Africa's second swimming gold of the games in a time of 1:52.96. Phelps finished in 1:53.01, while Japan's Takeshi Matsuda took the bronze in 1:53.21.

"It's obviously my last one," Phelps said. "I would have liked to win, but 1:53 flat isn't a terrible time. When you look at the picture of it, it's a decent time."

But the finish was a stunner, given that Phelps had won a memorable race at Beijing when a rival made the very same error. Milorad Cavic of Serbia thought he had the 100 fly in the bag after his final stroke, but Phelps made the split-second decision to get in one more stroke and slammed into the wall ? one-hundredth of a second ahead of Cavic.

This time, it was Phelps on the losing end. He was again denied a chance to become the first male swimmer to win the same individual event at three straight Olympics, though he can still do it in the 200 individual medley and the 100 butterfly.

Lochte was also feeling better about himself, having struggled in two straight events after opening the Olympics with a dominating win in the 400 individual medley. He swam the anchor of the 4x100 free relay, but was chased down by Agnel after being handed a comfortable lead. Then he was fourth ? far behind Agnel ? in the 200 free.

"After that relay, my confidence went down," Lochte said. "Everyone just kept on telling me, 'You know what, you're better than that. Just forget about it and move on.' I didn't swim at all this morning, which I thought helped. I woke up this morning and I was back to myself. I was that happy-go-lucky guy, so I think that's what really helped me throughout the whole day."

In the first final of the night, American Allison Schmitt won the 200 freestyle with a dominating performance that left everyone else, including teammate Missy Franklin, battling for the other medals.

Schmitt won in an Olympic-record 1:53.61. France's Camille Muffat took silver in 1:55.58, almost a body length behind, while Bronte Barrett of Australia took the bronze over Franklin by a hundredth of a second. Barrett touched in 1:55.81. Franklin, who led after the first 50, was fourth in 1:55.82.

"I was just racing," said Schmitt, who is quietly becoming one of the stars of the pool. "I knew I had to kick it. I just look at that scoreboard and see 53 and first place. I couldn't be happier."

She captured her first career gold medal, to go along with a silver in the 400 free and a bronze in the 4x100 free relay.

The 17-year-old Franklin was denied her third medal of the games, one night after her gutsy victory in the 100 backstroke earned her a tweet-out from pop star Justin Bieber.

"I was trying to do the best that I can," said Franklin, who still has four more events in London. "I was in an incredible heat. I really wanted to go best time."

China's Ye Shiwen set an Olympic record to win her second gold of the London Games, adding the 200 individual medley title to a world-record performance in the 400 IM that sparked suspicions about doping. Everyone from her fellow swimmers to the International Olympic Committee have come to her defense, and she put aside any distractions to win again.

The questions didn't stop. The teenager was peppered with drug-related queries at her news conference, including a reporter asking her point-black if she had ever used banned substances.

"Absolutely not," Ye said through a translator.

The 16-year-old took the lead in the final lap and clocked 2:07.57, shaving 0.18 off her own mark set in Monday's semifinal. Alicia Coutts of Australia touched in 2:08.15 to take the silver medal and Caitlin Leverenz of the United States finished in 2:08.95 to take bronze.

Defending champion Stephanie Rice of Australia was fourth.

But this night was all about Phelps, who endured both gut-wrenching disappointment and thrilling triumph.

After losing the 200 fly, he retrieved his cap, went over to congratulate le Clos, and hustled out of the pool to get ready for the relay. Before that, Phelps had to return to the deck for a medal ceremony that he clearly would have preferred to skip. He bit his lip, leaned over to have the silver medal draped around his neck, and forced a weak smile.

It sure didn't feel like a celebration.

But the mood was much different when he came out with his teammates to accept gold for the relay. He bantered playfully with the crowd. He posed with an American flag. He propped up a chair trying to reach his mom and two sisters, sitting in the front row.

As Phelps lingered on the deck, doing television interviews, a crowd of U.S. supporters broke into a chant.

"Four more years! Four more years!"

But, really, what's left for someone who's already the greatest?

___

Follow Paul Newberry on Twitter at www.twitter.com/pnewberry1963

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/347875155d53465d95cec892aeb06419/Article_2012-07-31-OLY-SWM-Swimming/id-888aae0468854ac7885f345006ed9473

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Study projects growing demand for commercial spaceflights

CAPE CANAVERAL, Florida | Wed Aug 1, 2012 8:20pm EDT

CAPE CANAVERAL, Florida (Reuters) - Commercial suborbital spaceflights should bring in between $600 million and $1.6 billion in revenue in their first decade of operations, according to a study commissioned by the U.S. and Florida governments and released on Wednesday.

Tourism drives about 80 percent of the demand for suborbital flights, which reach about 63 miles above the planet's surface before plunging back through the atmosphere.

The thrill ride gives fliers a few minutes to float in microgravity and a view of the Earth set against the blackness of space.

Virgin Galactic, an offshoot of Richard Branson's London-based Virgin Group, is one of six firms developing reusable suborbital spaceships, an analysis by The Tauri Group of Alexandria, Virginia, found.

Prices currently range from $200,000 for a ride on Virgin Galactic's SpaceShipTwo, a six-passenger, two-pilot vehicle currently undergoing testing, to $95,000 for a flight on privately held XCOR Aerospace's planned two-seater Lynx vehicle.

Virgin Galactic, which is aiming to begin commercial service around 2014, already has $70 million in deposits from 536 people, Chief Executive George Whitesides said at a related congressional hearing on Wednesday.

The Tauri Group believes there are about another 7,500 wealthy people waiting in the wings.

"?Our analysis indicates that about 8,000 high-net-worth individuals from across the globe are sufficiently interested and have spending patterns likely to result in the purchase of a suborbital flight - one-third from the United States," the report said.

"?We estimate that about 40 percent of the interested, high-net-worth population, or 3,600 individuals, will fly within the 10-year forecast," it added.

The study, which included surveys of 200 people with a net worth of least $5 million, valued the fledgling industry at $600 million in its first decade, based on current market conditions and interest.

The market could be worth nearly three times that if marketing and consumer interest grows in the wake of successful flights, the study said.

"?Further potential could be realized through price reductions and unpredictable achievements such as major research discoveries, the identification of new commercial applications, the emergence of global brand value, and new government (especially military) uses for suborbital reusable vehicles," the study said.

After tourists, the next biggest group of potential users are in the research community. Other potential markets include technology flight demonstrations, media and public relations, education, satellite launching, remote sensing and suborbital travel from one destination to another, a technology that is likely beyond the study's 10-year time frame.

The $277,000 study, titled ?"Suborbital Reusable Vehicles: A Ten-Year Forecast of Market Demand," was paid for by the U.S. Federal Aviation Administration, which oversees commercial spaceflight, and the state of Florida, which is home to NASA's Kennedy Space Center.

(Editing by Jane Sutton and Cynthia Osterman)

Source: http://feeds.reuters.com/~r/reuters/scienceNews/~3/Z53_i-giLEs/us-usa-space-business-idUSBRE87101G20120802

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2 novels about dysfunctional families on vacation

Mark Haddon has never had a problem with empathy. He sprang to international prominence with his first literary novel, ?The Curious Incident of the Dog in the Night-Time,? which was written from deep inside the viewpoint of an autistic child.

In ?The Red House,? his third novel for grown-ups, an estranged family spends a week in the Welsh countryside. The point of view cuts abruptly from one character to character ? sometimes Haddon spends only a few paragraphs with one before bouncing to another. The fragmented approach takes a few pages to adjust to, but once each character is distinctly drawn, it's pretty easy to figure out whose thoughts you're eavesdropping on.

Angela and Richard haven't spent more than afternoon together in 15 years. ?They'd never felt like brother and sister, just two people who spoke briefly on the phone every few weeks or so to manage the stages of their mother's decline.?

After their mother dies, Richard, a physician who recently remarried a woman, Louisa, with a teenage daughter, invites Angela and her husband, Dominic, and their three children on a weeklong vacation to Hay-on-Wye. Befuddled, but unable to afford a holiday of their own, they accept.

Once in Wales, Richard and Angela predictably spar about who had the tougher childhood and who was more devoted to their alcoholic mother, but there's much more going on under the surface. While Richard's life looks the most successful on the surface, he is facing a malpractice trial when he gets back to Edinburgh, and, unbeknownst to her parents, his stepdaughter, Melissa, will be walking into major repercussions over a cyberbullying ?prank? that went very wrong.

Angela, now the main breadwinner of her family, is still grieving over her stillborn daughter, born 18 years earlier. Dominic is hiding his own secrets. Their son, Alex, an outdoorsman, is trying to figure out the best approach to hit on his new cousin. Daisy is going through a devout phase that infuriates her mother, who wonders if all the ostentatious Christianity isn't hiding a trauma. And little Benjy wants to sword fight and visit real castles.

?The normal rules had been temporarily suspended,? and the week away from familiar habits and environs is just long enough for everyone (except maybe Benjy) to snipe and flirt and quarrel, and maybe, for a lucky few, take stock of themselves.

Source: http://rss.csmonitor.com/~r/feeds/csm/~3/t09nKkSxGao/2-novels-about-dysfunctional-families-on-vacation

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