Special to Bullet News
Niagara Peninsula Energy Inc. (NPEI) has been recognized by the Electricity Distributors Association (EDA) for demonstrating excellence in Customer Service as a result of NPEI?s successful 2012 ?Go Paperless? campaign that ran from September 1 to November 30, 2012. The program was made available to all customers: 51,000 active customers, including all residential and business customers.
The program set out with the following key messages:
? Save time
? Encourage Paperless billing: free, easy, secure, and eco-friendly
? Incentive building in savings
? Use of the online tool, providing an easy access to login and register to My Account to manage their own information. My Account provided customer access to account information including service and mailing addresses, services, usage and read information, bill access, access to customer forms including pre-authorization forms, and ability to provide move information online without a call into the utility
? Encourage customers to view personal consumption profile, educating them on time of use, peak periods and pricing
We are tremendously honoured to be recognized by our peers and receiving this award,? stated Brian Wilkie, President and CEO, NPEI. Educating and providing innovative tools to our customers is harmonious with our continuing efforts to be customer centric focused.?
Niagara Peninsula Energy Inc. provides electricity distribution and related services to approximately 56,000 residential and business customers in the City of Niagara Falls, Town of Lincoln, Town of Pelham and Township of West Lincoln.
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